Refund policy
At FeatherOne, we want you to feel confident with your purchase. Please review the following return and refund policy before placing your order.
1. Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product should be returned in substantially the same condition in which it was received, together with its original packaging, tags, and included accessories, where applicable.
For footwear, you may try the shoes on indoors as reasonably necessary to check the size, fit, and appearance. Products showing significant signs of outdoor wear, contamination, damage, or other use that materially reduces their resale value may not be eligible for return, except where otherwise required by applicable law.
Opening the packaging solely to inspect the product does not by itself make the product ineligible for return.
2. How to Request a Return
To request a return, please contact us at:
Please include your order number and the reason for the return. We will provide you with return instructions and the applicable return address.
Please do not send products to us without confirming the appropriate return address.
Your statutory rights under applicable consumer protection laws are not affected by this procedure.
3. Change-of-Mind Returns
For returns due to a change of mind, including a change in size, color, or personal preference, the customer is responsible for the applicable return shipping costs.
If the original order qualified for free shipping and the return causes the remaining order to no longer meet the applicable free-shipping conditions, the original shipping cost may also be deducted where permitted by applicable law.
4. Defective, Damaged, or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if the product is defective, damaged, incorrectly delivered, or materially different from its description.
Where a product differs from its displayed or advertised description or from the terms of the order, return or cancellation rights may be exercised within the periods provided under applicable Korean consumer protection laws, including within 3 months of receiving the product or within 30 days from the date you became aware, or could reasonably have become aware, of the issue, as applicable under law.
FeatherOne will bear the applicable return shipping costs where the return is due to a defect, damage, incorrect delivery, or other cause attributable to FeatherOne.
5. Exchanges
If you would like to exchange your item for a different size or color, please contact us at support@featherone.io.
Exchanges are subject to product availability.
For exchanges requested due to customer preference, applicable return and re-shipping costs may be borne by the customer. If the exchange is required because of a defect, damage, or incorrect delivery attributable to FeatherOne, FeatherOne will bear the applicable shipping costs.
6. Refunds
Once we receive and inspect the returned product, we will notify you of the refund status.
Where a refund is due, FeatherOne will process the refund to the original payment method within 3 business days after receiving the returned product, in accordance with applicable law.
After FeatherOne processes the refund, additional time may be required for the refund to appear on your account depending on your card issuer, bank, or payment provider.
7. Sale and Promotional Items
Sale or promotional items are generally subject to the same statutory return and cancellation rights as regularly priced items.
A return may only be restricted where a lawful exception applies and where the applicable restriction has been clearly disclosed to the customer as required by law.
8. Return Restrictions
A return may be restricted where permitted by applicable law, including where:
- the product has been lost or damaged due to a cause attributable to the customer;
- the product has been used to such an extent that its value has been materially reduced; or
- the product's value has otherwise been materially reduced in circumstances recognized by applicable law.
These restrictions do not apply where the product was damaged solely as a result of opening the packaging for reasonable inspection.
9. Contact
If you have any questions regarding returns, exchanges, or refunds, please contact us.
FeatherOne Co., Ltd.
Email: support@featherone.io
Tel: +82-50-5173-0518
Address: 33, Seongsuil-ro 10-gil, 907B, Seongdong-gu, Seoul, Republic of Korea